Refund policy

We want you to love your items, but sometimes you might need an exchange or refund. We get it!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging, unless it arrived damaged. You’ll also need the receipt or proof of purchase.

Submit a return request

Click the profile icon in the store's navigation, or log in at account.divinelightcodes.com to request a return.

Log in to your account:

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code.
  3. Go back to the online store, and then enter the six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click Submit request.

All return requests are reviewed before they are approved. If your approved return requires shipping, you will receive instructions by email.

For your first eligible scent-preference return of an unused essential oil product, we will provide one prepaid return label as a one-time courtesy. Any future scent-preference returns require customer-paid tracked return shipping. All other approved change-of-mind, fit, or preference returns—including eligible unworn jewelry—require customer-paid tracked return shipping.

After an eligible product is returned and inspected, you will receive a refund. Items sent back without first submitting a return request will not be accepted.

You can always contact us with return questions at info@divinelightcodes.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged in shipment, or incorrect. Include two photos of the damaged shipping box or item so we can evaluate the issue and, when applicable, make a claim with the carrier. Verified shipping-damage claims are replaced without requiring the damaged item to be returned.

Exceptions / non-returnable items
Custom orders and personalized items cannot be returned. Opened or used personal care goods, including essential oil products, cannot be returned. Unused essential oil products may qualify for the scent-preference return terms above. Non-custom jewelry may be returned for fit or preference only if it is unworn, unused, and in its original packaging; the customer is responsible for tracked return shipping. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@divinelightcodes.com.